Smart Customer Service Solution

Leveraging A.I. speech technology not only enables your call center to operate more efficiently but also results in substantial cost savings, reducing labor expenses by over 80%.

Challenges in Customer Service

Low customer service satisfaction and poor customer experience
Low work efficiency and labor costs are increasing year by year
Lack of effective management of customer data

Scenarios

Call Center

We provide cutting-edge solutions with precise speech recognition using our advanced DFCNN engine, delivering natural and high-quality speech. Our system supports intelligent interruption for quick responses during interactions. In call centers, seamless cooperation ensures consistent service, with staff assistance when needed. Applications include voice navigation, business marketing, and consulting.

Why Us

Intelligent Speech Interaction
We simulate human pronunciation in the conversation with a higher recognition rate. There is no difference between the dialogue with real people. Thus, it can provide a better customer experience.
Easy to Use
It is simple to modify and complete the phonetics settings. After importing the customer's phone number, you may start the service.
High Efficiency
More efficient than a typical call center, helping save the cost of labor.
Support interruption
Users can interrupt the call while the robot is speaking to ensure a smooth dialogue.

Demonstration

Customer Service with A.I.

The Smart Customer Service solution uses the leading Text to Speech technology, providing natural language processing. It will significantly improve the efficiency of customer service and achieve intelligent assistance.

Customers

CPIC

China Daily APP is a mobile platform under China Daily Group. It is one of China's highest-quality news release platforms. Using the Audiobook solution, users can easily read the news via audio in China Daily, which dramatically improves user experience.

China Taiping

China Taiping is one of the four major state-owned financial and insurance groups with a complete range of insurance types and a wide range of services, providing customers with one-stop comprehensive financial insurance services. Customer service becomes more intelligent and convenient based on the intelligent speech technology provided by the iFLYTEK open platform.

GF Securities

G.F. Securities is one of the first comprehensive securities firms in China and a new type of investment bank that has grown up with the Chinese capital market. The labor cost of G.F. has been dramatically reduced by using the solution, and customer service efficiency has been increasingly improved.